Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Captain Cooks Casino, we believe that online gaming should be an enjoyable form of entertainment. It is never a reliable way to make money or solve financial problems. Please gamble only with money you can afford to lose and view any winnings as a bonus, not an expectation.
Age Verification
Players must be at least 18 years of age (or the legal age of majority in your province) to play at Captain Cooks Casino. We are committed to preventing underage gambling and ask that all players verify their age during registration.
If you are under the legal age to gamble in Canada, please do not register or attempt to play on our platform.
Warning Signs of Problem Gambling
If you recognize any of the following signs in your own behavior, please seek help immediately:
- Chasing losses by gambling more money to recover what you've lost
- Hiding your gambling activity from family, friends, or loved ones
- Spending more time and money on gambling than intended
- Neglecting work, school, family, or personal responsibilities due to gambling
- Borrowing money or going into debt to finance gambling
- Experiencing mood swings or irritability when trying to reduce or stop gambling
- Feeling a need to gamble with increasing amounts of money for the same level of excitement
- Unsuccessful attempts to cut back or quit gambling
- Using gambling as a way to escape problems or emotional distress
- Lying to others about the extent of your gambling activities
Self-Help Tools Available
Captain Cooks Casino provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, monthly)
- Loss Limits: Establish a cap on the amount you're willing to lose during gaming sessions
- Reality Checks: Receive periodic reminders during your play session about how long you've been playing and how much you've spent
- Session Time Limits: Automatically log off after a predetermined period of play
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account if you feel your gambling is out of control
To access these tools, log into your account or contact our customer support team at [email protected].
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please contact one of these organizations:
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Providing information, resources, and support for responsible gambling in Canada
International Resources
- National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
Helpline: 1-800-GAMBLER (1-800-426-2537)
Available 24/7 for confidential support - GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free counselling and support services for problem gambling - GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Confidential counselling and self-help resources
If You Need Help
Problem gambling is a serious issue, but recovery is possible. If you believe you have a gambling problem or are concerned about your gaming habits, please reach out for help today. Speaking with a counsellor or support specialist is confidential and can be the first step toward regaining control.
Do not wait. The resources above are free, confidential, and available to help you 24/7.
Remember: Seeking help is a sign of strength, not weakness. Your health and wellbeing matter.